1. Introduction

Sloap Enterprises is a company registered in India under the Companies Act, 2013, and operates the Ayurvedic wellness brand Vedique Botanics through www.vediquebotanics.com We treat your personal information with utmost care and in compliance with applicable laws and regulations. In this document, “we”, “us”, and “our” refer to Sloap Enterprises; “you” or “your” refer to you, the user or customer of our Website.

By accessing or using our Website and services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

When you create an account, place an order, or interact with our services, we may collect:

*Identity Information: Full name, date of birth, gender.
* Contact Details: Email, WhatsApp/mobile number, shipping and billing addresses, postal code.
* Account Data: Username, password if you register with us.
* Transaction Details: Order history, payment status (we do not store card details).
* Usage Data: Pages visited, links clicked, frequency of login, cookies, session ID.
* Support Interactions: Emails, WhatsApp/chat conversations, feedback and reviews submitted.

We may also receive updates from third parties, such as courier partners or payment gateways, to validate delivery or transaction details.

3. Why We Collect This Information

We collect your data to:

1. Facilitate account registration, identity verification, and secure login.

2. Process and confirm orders, deliver products, and manage returns, cancellations, or refunds.

3. Communicate with you about your orders, queries, account, and product usage.

4. Send you marketing, promotional offers, newsletters (only if you’ve opted in).

5. Personalize your experience with recommended products and tailor-made content.

6. Diagnose and fix technical or performance issues on our Website.

7. Detect and prevent fraud, or comply with legal obligations and disputes.

4. How We Collect Information

Your information may be collected:

* Directly, when you provide it during registration, order placement, or via contact forms.
* Automatically, via cookies, trackers, and logs when browsing our site.
* Indirectly, from courier updates or payment gateways during order processes.

If you opt out of providing mandatory information, you may not be able to register, place orders, or use all features of our Website.

5. Consent

By using our services and/or registering on our Website, you consent to the collection, storage, processing, and use of your personal information as described. You also agree to receive communications relating to your orders, account, and marketing updates (if opted in). You further agree to this policy as well as our Terms & Conditions, Shipping Policy, and Returns & Refund Policy.

6. Disclosure of Personal Information

We respect your privacy and do not sell your personal data to third parties. Information may be shared under the following circumstances:

1. Logistics Partners: For delivering your orders (e.g., Delhivery, BlueDart, India Post).

2. Payment Gateways: When you make payments using credit/debit cards, UPI, or other methods.

3. Legal & Regulatory Requirements:* When requested by courts, law enforcement, or regulatory bodies.

4. *Business Partners:* With your prior consent or for business-related purposes like hosting, analytics, or marketing.

5. *Legitimate Business Needs:* To enhance your experience or recover services (e.g., account reactivation).

6. *Promotions & Marketing:* Only where permitted, to share product updates, offers, or events.

7. *Your Explicit Consent:* When you approve disclosure of your information to third parties.